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Shipping Policy

  • Shipping hours are M - F 6:00 am EST - 3:00 pm EST.
  • If an order is placed on Friday after 3 pm EST then it will not ship until the following Monday.
  • UPS picks up at 3pm on weekdays; once the package is in their possession, SOOC is not responsible for UPS handling procedures.
  • Please allow at least 24 - 48 business hours for order processing (and at least 2 - 3 business days during the holiday season), including orders requested for "In Store Pickup."
  • When purchasing online, ground shipping cost is calculated by total order weight (not by flat rate); we work with shipping providers to provide shipping costs at a discounted rate to SOOC customers.
  • Unfortunately we are not able to offer free shipping to recipients in Alaska, Hawaii or Canada.  
  • We do not offer delayed shipping.
  • We are unable to ship orders to P.O. Box addresses. If a P.O. Box address is provided during checkout, we will attempt to contact you for an alternate address. SOOC is not responsible for processing and/or shipping delays that may occur due to us being provided a P.O. Box address.
  • You must spend $100.00 or more per recipient or address destination in order to get free Ground shipping to that destination.
  • Free shipping and/or online promotions do not apply to wedding favors or corporate gifting orders.

 

Have a question? Call us at 1-844-465-4836.