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Shipping Policy

  • $100.00 or more must be spent per recipient/address destination in order to get free ground shipping to that destination.
  • Free shipping and/or online promotions do not apply to wedding favors or corporate gifting orders.

  • Shipping hours are M - F 6:00 am EST - 3:00 pm EST.
  • If an order is placed on Friday after 12 pm EST then it will not ship until the following Monday (and/or the next business day, in the event of the following Monday being a holiday).
  • Please allow at least 24 - 48 business hours for order processing (and at least 2 - 3 business days during the holiday season), including orders requested for "In Store Pickup."
  • In Store Pickup is not an available option year round; this option is only available when it is displayed with the shipping options.
  • FedEx picks up at 3pm on weekdays (M-F); please note that FedEx pickup is sometimes delayed to the FedEx Holiday Schedule. Once the package is in FedEx possession, SOOC is not responsible for FedEx delays and/or handling procedures.

  • When purchasing online, shipping cost is calculated by destination and total order weight (not by flat rate); we work with shipping providers to provide shipping costs at a discounted rate to SOOC customers. To get the most accurate quote, we recommend using the "Estimate Shipping And Tax" feature on the main Shopping Cart page.
  • Unfortunately we are not able to offer free shipping to recipients in Alaska, Hawaii or Canada.  
  • We do not offer delayed shipping.
  • We are unable to ship orders to P.O. Box addresses. If a P.O. Box address is provided during checkout, we will attempt to contact you for an alternate address; SOOC is not responsible for processing and/or shipping delays that may occur due to us being provided a P.O. Box address.
  • We cannot accept incoming return shipments. Please use the contact page to submit notice of any issues needing resolution; do not ship returns to us, unless directed to do so by a responding representative.

  • To track the progress of an order, orders must be placed while logged into customer account and/or the email provided (at the time of ordering) must be a valid email address. A confirmation email will be sent, immediately following order placement, to the email address provided. Please ensure the email is correctly entered, as this cannot be changed once the order is placed; entering an incorrect email will prevent order status updates from being correctly issued. Once the prepared package is picked up by FedEx an additional email will be sent, to the same email address, with tracking information; tracking information/package status can be obtained from FedExSOOC is not responsible for FedEx handling.

 

Have a question? Call us at 1-844-465-4836.