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Shipping Policy

  • $100.00 or more must be spent per recipient/address destination in order to get free ground shipping to that destination.
  • Free shipping and/or online promotions do not apply to wedding favors or corporate gifting orders.

  • Shipping hours are M - F 6:00 am EST - 3:00 pm EST.
  • If an order is placed on Friday after 3 pm EST then it will not ship until the following Monday.
  • Please allow at least 24 - 48 business hours for order processing (and at least 2 - 3 business days during the holiday season), including orders requested for "In Store Pickup."
  • UPS picks up at 3pm on weekdays (M-F); once the package is in UPS possession, SOOC is not responsible for UPS handling procedures.

  • When purchasing online, ground shipping cost is calculated by total order weight (not by flat rate); to get the most accurate quote, we recommend using the "Estimate Shipping And Tax" feature on the main Shopping Cart page. We work with shipping providers to provide shipping costs at a discounted rate to SOOC customers.
  • Unfortunately we are not able to offer free shipping to recipients in Alaska, Hawaii or Canada.  
  • We do not offer delayed shipping.
  • We are unable to ship orders to P.O. Box addresses. If a P.O. Box address is provided during checkout, we will attempt to contact you for an alternate address; SOOC is not responsible for processing and/or shipping delays that may occur due to us being provided a P.O. Box address.

  • To track the progress of an order, orders must be placed while logged into customer account and/or the email provided (at the time of ordering) must be a valid email address. A confirmation email will be sent, immediately following order placement, to the email address provided. Once the prepared package is picked up by UPS an additional email will be sent, to the same email address, with tracking information; tracking information/package status can be obtained from UPS. SOOC is not responsible for UPS handling.

 

Have a question? Call us at 1-844-465-4836.